Instrument Purchases

Instrument purchases may be returned within 7 calendar days of purchase for a refund subject to restocking fee.

Instrument Rentals

The rental agreement may be cancelled at any time by returning the instrument to NEEDHAM MUSIC or one of its affiliates, in good condition, and paying any outstanding balance. The lessee is not entitled to a return of any payments previously made, and no payment will be prorated (including school year payments). DO NOT ABANDON YOUR INSTRUMENT AT SCHOOL even if the teacher tells you to leave it. You will be responsible for the entire cost of the instrument. Always contact us first by phone or email.

Instrument Rental Exchanges

Up to 12 months of paid base rental fee may be applied to a different band or orchestra rental instrument. Stringed instruments may be exchanged for the next size up at any time.

Books & Accessories

Items may be returned within 30 days or purchase for store credit only, and are non-refundable. All returned items must be in the original packaging complete with all components including the owner’s manual, and show no signs of wear or abuse; otherwise the return will be refused. Credits are made for product value only, excluding shipping and handling charges. If defective, items will be exchanged for the same product or refunded. Any item that may have been contaminated including the following items are non-returnable: strings, reeds, earphones, earplugs, recorders, tin whistles, harmonicas, used drumheads or drumsticks, cleaners, polishes, polishing cloths, mouthpieces. Warranty issues must be delt directly with the manufacturer.