Policies

Terms and Conditions for The Music Room

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PAYMENT TERMS

Weekly Recurring Private Lessons

Private lessons will be settled electronically every Wednesday, in advance of the next week, via credit card or ACH bank draft for those customers who are on the weekly billing system. Customers who are on the monthly billing system are charged on the 20th of each month, in advance of the next month. All major credit cards are accepted. Payments will be processed unless we receive written notification – contact us to change enrollment status.

the music room policies

Floating Private Lessons

A major credit card is required and payment is taken when the lesson is scheduled.

Rent-to-Purchase Agreements

A valid major credit card is required for all rental contracts. Your first month’s rental payment will be processed based on the pickup date on your reservation. Thereafter, rental accounts are settled every 30 days. Rental instruments may be returned at any time. 100% of each rental payment (excluding the maintenance and repair fee) goes toward the purchase of your instrument. For stringed instruments, 100% of the accumulated equity is applied through each size increase toward the purchase of a full size student instrument. There is no obligation to buy and the instrument may be returned at any time.

DISCOUNTS, REBATES AND REWARDS

Family Discount

For families who occupy two or more reserved time slots (or if one student occupies two reserved time slots) There is a 10% discount for the second time slot.

PRIVATE LESSONS POLICIES

Missed Lessons

Effective Monday, March 16, 2020, we are lifting all attendance restrictions and we will offer unlimited makeup lessons for the foreseeable future.

Availability

Reserved lesson times are offered Monday through Saturday, based upon the mutual availability of students and The Music Room. Lesson times are identified and selected during a private lesson registration appointment. Permanent time changes may be arranged pending availability.

Substitution of Teachers

From time to time, your teacher may need to make arrangements for a substitute. When this happens, you will be notified in advance, whenever possible. The Music Room reserves the right to exchange teaching personnel for private classes at any time.

INSTRUMENT REPAIR POLICIES

Free estimates are available upon request. Most repairs are completed in less than one week, however, many repairs can be completed in one or two days.  Overhauls and instruments with extensive damage require more time and will be evaluated on an individual basis.

Customers who are renting an instrument from The Music Room qualify for free repairs for the contracted instrument. Loaner instruments are also available for current rental customers.