Membership &
Billing
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How does tuition work?
Tuition is a flat, subscription-based fee charged on the first day of each month. It holds your time slot with your teacher for the year. Hoffman School of Music is year-round, so your subscription continues until you request withdrawal, and enrollment is accepted at any time of year.
Do I still pay full price during holidays and school breaks?
Yes. The school is closed for most national holidays and school breaks, and the cost of those breaks is already built into your flat monthly rate.
What happens with billing when I first enroll?
Your first month is prorated based on how many lessons remain in that month.
How do I pay?
All students are enrolled in AutoPay and must keep a payment method on file.
What is the Annual Studio Fee?
A yearly fee charged automatically on your enrollment anniversary, capped at two fees per family, that supports registration, studio activities, events, and prizes.
Is there a recital fee?
Yes, $10 per student per recital. Admission for family and friends is always free.
Is there a discount for multiple kids in one family?
Yes, $10/month off each subscription for families with three or more active subscriptions on the account.
Are books, materials, or instrument rental included in tuition?
No. Educational materials, music books, instrument rental, and other accessories are additional costs paid by the client.
What if my invoice is late?
A $20 late fee applies to any invoice 10+ days overdue.
What happens if my teacher leaves permanently?
The school will provide a new teacher at the same time slot, or work with you to find a new teacher or time.
Cancellation &
Withdrawal
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How do I cancel my child’s lessons?
Call the office to request a Withdrawal Form.
What’s the deadline to avoid being charged for next month?
Submit the Withdrawal Form by the 25th of the current month. Your subscription then ends at the end of that month.
What if I submit the form after the 25th?
Your subscription stays active through the following month and you’ll be billed as usual. You can choose to attend or skip remaining lessons that month.
Can I get a refund for a partial month?
No, monthly subscription payments are not refunded, except if Hoffman School of Music itself terminates your enrollment, in which case you’d be refunded the remainder of that month.
Can I switch teachers or instruments?
Yes, transfers are allowed without penalty, but require approval from the Customer Care team.
What if my child has an injury or special circumstance?
The school will work with you to find the best solution.
Attendance &
Missed Lessons
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What if my child arrives late?
The full lesson length isn’t guaranteed if a student arrives late.
Who do I call if we’re running late or need to cancel?
The front desk at (503) 336-3121.
What happens if I cancel with 24+ hours notice?
You get a Make-Up Lesson Credit, valid for 30 days from activation. Unused or expired credits are not refunded.
What if I cancel with less than 24 hours notice?
No Make-Up Lesson Credit is given, and no refund or monetary credit applies.
Who can I book a make-up lesson with?
Any teacher, though your own teacher is recommended for continuity.
How many make-up credits can I have at once?
No more than two pending per membership.
What if I cancel a scheduled make-up lesson?
It does not generate another make-up credit.
What happens to unused make-up credits after I withdraw?
They expire 30 days after your membership ends.
What if my teacher cancels on me?
You’ll get a substitute or a Make-Up Lesson Credit with no expiration date. You can request a credit instead of the substitute by calling the studio.
Weather &
Online Lessons
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What happens during bad weather?
The studio may move all lessons to online format for safety.
How will I be notified?
By text and/or email.
Do I get a credit if lessons move online for weather?
No. Online lessons on weather days count as full instructional service, same as in-studio.
Referrals
GET STARTEDDo you offer a referral bonus?
Yes, a $30 credit per family you refer who signs up for lessons. Email or call with your name and the referred family’s name to redeem.
Policies &
Liability
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What am I agreeing to regarding injury/liability?
You assume risk of injury for your child/yourself in musical activities and agree to release and indemnify Hoffman School of Music from related claims.
Does the school provide before/after-class supervision?
No.
What’s the pickup policy for young kids?
Children under 12 must wait inside the studio for pickup; the school isn’t responsible for children who leave unaccompanied.
Will my child be photographed or filmed?
Unless you request otherwise in writing, the school may use photos/videos of students in its marketing materials and owns the copyright to them.
